Privacy Policy

Last Updated: September 17, 2025

1. Introduction

Welcome to Synorita ("we," "us," or "our"). We provide an AI-powered marketing platform (the "Service") that connects our clients' business data and communication channels to automate marketing tasks. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. We are committed to protecting your privacy and the privacy of your customers.

2. Information We Collect

We collect several types of information to provide and improve our Service:

• a) Account Information: When you register for an account, we collect information such as your name, company name, email address, and payment information.
• b) Connected Account Data: To operate the Service, you grant us access to your third-party accounts. This includes, but is not limited to:
  • WhatsApp & Communication Data: API keys, messages, contact lists, and phone numbers you interact with through our platform.
  • Social Media Data: Account credentials or API tokens, posts, comments, messages, and analytics from platforms like Facebook and Instagram.
  • Advertising Data: Campaign information, performance metrics, audience data, and ad creatives from platforms like Google Ads and Facebook Ads.
• c) "AI Memory" Data: You provide us with specific business information to train your unique AI instance. This may include:
  • Product catalogs, pricing, and specifications.
  • Frequently Asked Questions (FAQs).
  • Brand guidelines and marketing copy.
  • Past customer conversations or content.
• d) Usage Data: We automatically collect information about how you interact with our Service, such as your IP address, browser type, pages visited, and the dates/times of your visits.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our Service.
• To create and manage your unique "AI Memory" that powers your automations. Your AI Memory data is siloed and is never used to train models for other customers.
• To process transactions and manage your billing.
• To send you technical notices, updates, security alerts, and support messages.
• To improve the functionality and user experience of our Service.
• To monitor and analyze trends, usage, and activities in connection with our Service.
• To comply with legal obligations and enforce our terms.

4. How We Share Your Information

We do not sell your personal information or your business data. We may share information under the following circumstances:

• With Third-Party AI Providers: To provide the core functionality of our Service, we send relevant data from your AI Memory and customer queries to our integrated AI model providers (Google Gemini or OpenAI's ChatGPT, based on your choice). We only send the minimum information necessary to generate a response. Your data is subject to their respective privacy policies.
• With Service Providers: We may share information with third-party vendors who perform services for us, such as payment processing (e.g., Stripe, Razorpay) and cloud hosting (e.g., AWS, Google Cloud).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

5. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights and Choices

You have certain rights regarding your information, including the right to access, correct, or delete your data. You can manage your account information through your dashboard or by contacting us directly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: privacy@synorita.com